Shipping and Returns

Mama Ibeji Afro-Caribbean Grocery Store Shipping and Returns Policy

 

Shipping Policy:

1. Standard Delivery: Enjoy the convenience of our Standard Delivery service, which ensures your order arrives within 1-3 business days. 

 

2. Next-Day Delivery: Our Next-Day Delivery option is available to select locations. Please note that this service is subject to the delivery location's eligibility.

 

3. Specialised Shipping for Frozen Products: Understanding the delicate nature of frozen products, we offer specialised shipping exclusively to the following postal codes: CA14 (Workington), CA13 (Cockermouth), CA22 (Egremont), CA28 (Whitehaven), CA25 (Cleator Moor), CA15 (Maryport), and Frizington. This ensures that your frozen items arrive in perfect condition, preserving their quality and freshness.

    Returns Policy:

    1. Damaged or Defective Items:
    • If you receive a damaged or defective item, please contact us within 48 hours of receiving the product.
    • We may require you to provide photographic evidence of the damage or defect.
    • We will arrange for a replacement or refund, depending on the nature of the issue.

    2. Incorrect Items:

    • If you receive an incorrect item, please contact us within 48 hours of receiving the product.
    • We will arrange for a replacement or refund as appropriate.

    3. Change of Mind:

    • Unfortunately, we do not accept returns or provide refunds for items due to a change of mind.

    4. Contact Information:

     

    Please note that this policy is based on UK law and is subject to change.

    Our Roots

    Nestled in the bustling street of 22 Murray Road, Workington, England, UK. Mama Ibeji’s story begins with a vision to bring the warmth and zest of Afro-Caribbean culture to your doorstep. Named after the Yoruba love of twins, Ibeji, symbolising joy and abundance, our founder, a spirited matriarch with a passion for her heritage, embarked on a journey to weave the rich tapestry of her ancestral flavours into the local community.

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    Tradition to Trend

    With hands seasoned by tradition and a heart full of memories from her homeland, Mama Ibeji started by sharing the treasures of her kitchen, where every spice and herb tells a story. Her small stand of homemade delicacies soon blossomed into a vibrant grocery store. This place sells food and serves as a cultural haven for the diaspora and locals alike, seeking the authentic taste and communal spirit of the Caribbean and Africa.

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